Like so many of you, we have spent the last few days and weeks learning about the COVID-19 novel coronavirus and how it is impacting our world.
For Dinovite, that means understanding how it impacts the customers we serve as well as how this may impact our Dinovite team members, supply chain, shipping options, etc.. This also includes almost minute by minute changes in how we do business based on the latest shut downs and government recommendations.
Please be assured that we are diligently implementing plans to protect the safety and wellbeing of our team and at the same time, working to get Dinovite out the door.
Dinovite has one location in relatively rural Crittenden, KY. We have a small team of folks who work in our call center, warehouse and executive offices. We can work and still maintain correct social distancing, stay well under the recommendations of 10 in an enclosed area and still get Dinovite products to you. And that's currently our plan.
We have not experienced any supply chain issues to date but suspect that, as our ingredients come from US based suppliers, we may feel the impact of that sooner than later. We are working to maintain inventory for the long haul.
Our promise to you is that we will do everything we can to continue to offer all of the products we can in the most timely manner we can, for as long as we can. Of course, we have no idea how long the current situation will continue or how this will ultimately affect our ability to do these things.
In the meantime, you will be the first to know if there are any changes to this plan of business as usual.
Blessings to you and your loved ones (furry ones included) from the entire Dinovite team.
How best to contact us:
Our call center is staffed currently, 9 a.m. to 7:30 p.m. Eastern Time M-F, 859-428-1000.
Live Chat at www.dinovite.com is the fastest way to get your questions answered, 9 a.m. to 10 p.m. Eastern Time M-F and 10 a.m. to 6 p.m. Eastern Time on Saturdays.
Email customersupport@dinovite.com anytime.